Mercure Grand Jebel Hafeet

Firsly the check in was too slow as they were not prepared for eid holiday rush,i booked superior room with pool view half board but they said that unit type was over booked and not availablethough i had a booking confirmation ,and was offered an inferior deluxe room with mountain view and gave full board to compensate which i had to accept as front desk did not offer any other option.Since we were a group of 6 familes i could not stay back alone for lunch so that fullboard offer was not availed any how. Then in pool they did not had enough towels. And in rooms u dont have any facility to dry wet clothes. Also balconies are so small. Dinner was ok, but few breakfast items were not that fresh . Games options for kids are good except the kids pool is so cold kids can get sick,need temperature control.location is good. Staff were very friendly

The breathtaking views! Serene and away from the toxic environment downtown!. The staff are generally accommodating. Special mention to Ms. Sara the receptionist, thank you for handling a few of my requests. I love the iftar dinner!

Value for money We booked 4 rooms for a night. This is our third time , first since it became Oryx & they have uped their game since they changed the management.We booked half board and all the food at dinner & breakfast was fresh and the staff was on their toes to service all the guests although it was very busy. Front desk staff is excellent as always. My friend reached before I arrived, and he took all the keys without any fuss , no questions asked what so ever. Will return for sure. Top Job !!! Thank you, Oryx Ex Mercure

I stayed at Oryx Grand Hotel Jabal Hafeet with my family and rented two rooms. The staff was wonderful, especially the employee Sarah, who provided excellent service. The location is very beautiful in terms of the view and cleanliness, and the check-in process was smooth. However, I have a few comments: - There is no breakfast included with the booking, and the meal prices are quite high. - The towels and bedding in the room were old. Despite these comments, we enjoyed our stay and look forward to a future trip to the same hotel. Thank you

The hotel is the highest up the mountain, and has amazing panorama views. Whilst it is an old hotel, it is very clean. The pool was pristine, and the bed comfortable. Great value for money for a mid-week escape, and the cool mountain air makes it worth the drive up. Staff were very nice and professional. The "golf view" room still had an amazing vista.